SNRG is your electricity supplier and we provide and run the SmartGrid at Parc Eirin, Tonyrefail. This is a communal energy system that serves multiple homes in a single location, it includes rooftop solar panels, communal battery storage, a distribution network, and monitoring systems. We manage the SmartGrid that powers your home and we provide all the energy you use whether it’s from the rooftop solar system or other grid imported renewable sources. Everything is ready to go, simply set your account up with us.
Please contact us via the phone on 020 3576 6103, by email to [email protected] or through the SNRG app.
If you are experiencing a power outage or there’s an emergency situation with the solar panels, battery unit or meter (a fire, for instance or vandalism) please call 020 576 4500.
Make top-ups or payments to your account whenever suits you! The SNRG app gives you complete control of your energy account, letting you get back on with the important stuff. Learn more at oursnrg.com/app
Our SmartGrid tariffs give you access to cleaner, greener energy from renewable sources. They’re designed to be cost-effective too, aiming to give you a discount at least 15% cheaper than the Default Tariff Cap* over the course of a year. The final discount will depend on how much energy the SmartGrid residents use and when.
* Ofgem is the energy regulator that sets the maximum price suppliers can charge customers on standard variable tariffs. This cap is reviewed every three months to reflect changes in energy costs. Find more information at https://www.ofgem.gov.uk/energy-policy-and-regulation/policy-and-regulatory-programmes/energy-price-cap-default-tariff-policy/energy-price-cap-default-tariff-levels
Every month, SNRG gives you a discount on your energy bill. This comes from savings made when residents in your community use solar power from the SmartGrid solar panels and battery storage, instead of using electricity from the national grid.
The more solar energy that’s used by residents during the month, the bigger the communal savings. At the end of the month, SNRG works out each person’s share based on when and how much energy they used while the solar panels or battery were providing power versus from the national grid. This is done fairly and automatically — no need to apply or do anything manually.
SNRG also manages the battery system to make the most of solar energy, helping boost savings for everyone.
SNRG is your electricity supplier and we provide and run the SmartGrid at Parc Eirin, Tonyrefail. This is a communal energy system that serves multiple homes in a single location, it includes rooftop solar panels, communal battery storage, a distribution network, and monitoring systems. We manage the SmartGrid that powers your home and we provide all the energy you use whether it’s from the rooftop solar system or other grid imported renewable sources. Everything is ready to go, simply set your account up with us.
Please contact us via the phone on 020 3576 6103, by email to [email protected] or through the SNRG app.
If you are experiencing a power outage or there’s an emergency situation with the solar panels, battery unit or meter (a fire, for instance or vandalism) please call 020 576 4500.
Make top-ups or payments to your account whenever suits you! The SNRG app gives you complete control of your energy account, letting you get back on with the important stuff. Learn more at oursnrg.com/app
Our SmartGrid tariffs give you access to cleaner, greener energy from renewable sources. They’re designed to be cost-effective too, aiming to give you a discount at least 15% cheaper than the Default Tariff Cap* over the course of a year. The final discount will depend on how much energy the SmartGrid residents use and when.
* Ofgem is the energy regulator that sets the maximum price suppliers can charge customers on standard variable tariffs. This cap is reviewed every three months to reflect changes in energy costs. Find more information at https://www.ofgem.gov.uk/energy-policy-and-regulation/policy-and-regulatory-programmes/energy-price-cap-default-tariff-policy/energy-price-cap-default-tariff-levels
Every month, SNRG gives you a discount on your energy bill. This comes from savings made when residents in your community use solar power from the SmartGrid solar panels and battery storage, instead of using electricity from the national grid.
The more solar energy that’s used by residents during the month, the bigger the communal savings. At the end of the month, SNRG works out each person’s share based on when and how much energy they used while the solar panels or battery were providing power versus from the national grid. This is done fairly and automatically — no need to apply or do anything manually.
SNRG also manages the battery system to make the most of solar energy, helping boost savings for everyone.
You can save even more by using energy at cheaper times, like overnight. SNRG can support you with tips and tools to help shift your energy use to those periods.
Your home uses electricity for heating, hot water, lights, and all appliances. That means your electricity bill might seem high at first glance, but remember, you’re not paying for gas like a typical dual-fuel household. Electricity is your only energy cost. Making use of your Hive smart thermostat will put you in control of your usage and ensure you’re not using electricity unnecessarily.
In this phase of the development, solar panels will be installed on the most suitable houses and apartments for solar generation. Whilst not every property will have solar panels, the panels installed form a single, shared energy pool that benefits all residents in the area, including those in the homes without panels. It’s a smart, sustainable way to share the power of the sun across the entire neighbourhood.
During the day, the rooftop solar panels across the development generate electricity and all the solar energy is pooled into a shared SmartGrid, like a communal energy pot. Any solar energy that isn’t used right away is stored in a communal battery. This battery acts like a big rechargeable power bank, it holds onto the extra energy so it can be used later – like in the evening.
The SmartGrid system monitors how much energy is being generated, stored, and used. It automatically decides when to use solar energy directly, when to draw from the battery and when to top up from the grid. This helps SNRG to supply your home with lower-cost and lower carbon electricity, without you needing to do anything.
The freeholder (the person that owns the home) owns the solar PV systems (which includes the inverters and the electrical cables), but SNRG will maintain them.
The homes have a covenant applied to the property Title, which means that you have a responsibility to not cause damage to the system. You cannot permanently disconnect or remove the solar PV system without SNRG’s consent. You are able to remove the panels temporarily to do things like maintain or repair the roof. Please let us know if you need to temporarily disconnect your panels.
If you are interested in having a charger installed please contact our customer services and we can confirm the process for providing a connection.
Yes, you can choose a different electricity supplier, but if you do, you will lose the discount you get from the SNRG SmartGrid. If you want to change supplier, please contact us and we’ll talk you through the process.
Yes you can, we estimate your annual consumption and divide the cost by 12 months. You might end up in credit over the summer when you use less electricity and owe a bit more in the winter when you use more for heating, but it should balance out over the year.
Yes, we can provide Pre-Payment pay as you go option if that’s what you’d prefer. Please contact us if this is an option you would like to consider.
The PSR is a free service that ensures customers in vulnerable situations get the support they need from energy suppliers and network operators. This might include:
Customers can register if they are:
You can find more information and advice by visiting Citizens Advice and reading their section on ‘Tell your supplier if you need extra support’.
Please contact our Customer Services team.