Welcome to your
Place-Based
Power future
On the SNRG SmartGrid at Parc Eirin.
About SNRG
SNRG owns and operates the SmartGrid at West Works, Longbridge. The SmartGrid includes the rooftop solar PV, communal battery storage, distribution network, shared EV charge points, and the related communications and monitoring systems.
The SNRG SmartGrid is a communal, private wire energy system that can integrate dozens, hundreds or thousands of homes in a single location. The ‘synergy’ created from this place-based integration will allow ‘SNRG’ to:
- Offer tariff rates, which are at least 15% cheaper than the current Ofgem Default Tariff Cap rate/s. Tariff information is available on the West Works Tariff Information page.
- Supply electricity to your home from the onsite rooftop solar panels as well as offsite energy sources including wind, hydro or nuclear.
- Provide you with access to a well-trained and well-staffed Customer Support Team, an online account and the SNRG app.
SNRG INVESTORS:
THE SMARTGRID AT WEST WORKS
SmartGrid
Overview
The SNRG SmartGrid at West Works has been designed in collaboration with the developer, St Modwen Homes, who will build all the homes over 7 years. The design of the SmartGrid and its specifications may change over that period, and as such, the estimates are based on the current design.
THE SMARTGRID AT WEST WORKS
Rooftop
Solar
Up to 1,479 rooftop solar PV panels will be directly connected to the West Works SNRG SmartGrid, creating a large communal solar array.
THE SMARTGRID AT WEST WORKS
Solar
Generation
The rooftop solar PV panels are estimated to generate up to 561,505kWh annually, and through the SNRG SmartGrid will meet an estimated 24% of the West Works residents’ electricity demand.
THE SMARTGRID AT WEST WORKS
Communal
Storage
A communal battery will store excess rooftop solar energy.
THE SMARTGRID AT WEST WORKS
Reducing
Carbon Emissions
The rooftop solar PV is estimated to avoid 2,343 tonnes of CO2e over the lifespan of the SNRG SmartGrid at West Works.
THE SMARTGRID AT WEST WORKS
Reducing
Energy Costs
While we will strive to maximise our customers’ electricity bill savings we will always provide a minimum 15% discount to the applicable Ofgem Default Tariff Cap rates.
Harnessing the communal power
A traditional Approach
In the UK, household electricity consumption often peaks at times that don’t coincide with sunlight hours – like turning on the kettle for your morning or evening cuppa. This misalignment means that the average UK home with 10 solar panels will use less than half of the solar power produced. The surplus? It’s exported back to the grid for far less than what it costs to buy electricity from the grid! We believe this is not only unfair but a waste of low-cost, low-carbon electricity.
→ A traditional approach
The SNRG SmartGrid approach
Traditional approach
1→ Household Meter
2→ Rooftop Solar PV
DNO/iDNO Public Network
Home 1
1→ Household Meter
2→ Rooftop Solar PV
- Asleep
- Breakfast
- Lunch
- Dinner
- Asleep
24hr consumption home 1
- →Using electricity from the grid
- →Using solar electricity
- →Sending unused solar electricity back to the grid
1 → Household Meter
2 → Rooftop Solar PV
- → Using electricity from the grid
- → Using solar electricity
- → Sending unused solar electricity back to the grid
Harnessing the communal power
The SNRG SmartGrid approach
Rooftop solar PV is connected directly to the SNRG SmartGrid, which means your home can access the power from the 1,479 rooftop panels plus the large communal battery storage system on the West Works SNRG SmartGrid. The SNRG SmartGrid ensures that you will only ever pay for the electricity your home uses, while the communal-wide network minimises the wasteful export of low-cost, low-carbon solar power back to the grid while equally maximising the benefits and savings for all homes on the SNRG SmartGrid.
A traditional approach
→ The SNRG SmartGrid approach
the SmaRTgrid approach
1→ Household Meter
2→ Rooftop Solar PV
3→ Household Smart Meter
4→ Rooftop Solar PV
DNO/iDNO
Public Network SNRG SmartGrid
private wire network Home 2
Public Network SNRG SmartGrid
private wire network Home 2
1→ Household Meter
2→ Rooftop Solar PV
3→ Household Smart Meter
4→ Rooftop Solar PV
- Asleep
- Breakfast
- Lunch
- Dinner
- Asleep
24hr consumption home 2
- →Using electricity from the grid
- →Using solar electricity
- →Using electricity from the communal battery
- →Unused solar electricity charging the communal battery
1→ Household Meter
2→ Rooftop Solar PV
3→ Household Smart Meter
4→ Rooftop Solar PV
- →Using electricity from the grid
- →Using solar electricity
- →Using electricity from the communal battery
- →Unused solar electricity charging the communal battery
Low-cost,
low-carbon electricity
NextGen Power Supplied by SNRG
215 homes at West Works, Longbridge are connected to the SNRG SmartGrid. If you live in one of these homes, and once you have signed up for an account, SNRG will be your electricity supplier. SNRG will send you monthly bills—either by paper or digitally—that you can pay through various convenient methods. You’ll also have access to an online account, the SNRG app, and our Customer Support Team who are available via phone or email.
When the sun shines, much of your electricity may come from the communal rooftop solar PV array. During periods when onsite solar or battery energy isn’t sufficient to meet the energy demand for your home, electricity from offsite energy sources like wind, hydro or nuclear will supply the national grid, which will supply the SNRG SmartGrid and in turn your home.
Customer Service
Operations Hours:
- Monday to Friday: 8am - 8pm
- Saturday: 8am - 4pm
If you want to sign up for an account, please click on the button below or visiting oursnrg.com/setup and enter your details. Alternatively, you can set up your account by calling the Customer Support Team.
A letter with a unique Registration code will then be sent to your home, allowing you to access your account online, via the SNRG app or the Customer Support Team. You will also begin to receive monthly bills from SNRG with convenient payment methods.
Solar PV and battery storage
Funded, maintained and operated by SNRG
SNRG has funded the SmartGrid at West Works which includes:
The rooftop solar PV
The communal battery
The energy metering hardware and software
SNRG will also maintain and operate all of the above. This means you will never have to worry.
MEDIA gallery
FAQ
Frequently asked questions
SNRG is your electricity supplier and we provide and run the SmartGrid at Parc Eirin, Tonyrefail. This is a communal energy system that serves multiple homes in a single location, it includes rooftop solar panels, communal battery storage, a distribution network, and monitoring systems. We manage the SmartGrid that powers your home and we provide all the energy you use whether it’s from the rooftop solar system or other grid imported renewable sources. Everything is ready to go, simply set your account up with us.
Please contact us via the phone on 020 3576 6103, by email to [email protected] or through the SNRG app.
If you are experiencing a power outage or there’s an emergency situation with the solar panels, battery unit or meter (a fire, for instance or vandalism) please call 020 576 4500.
Make top-ups or payments to your account whenever suits you! The SNRG app gives you complete control of your energy account, letting you get back on with the important stuff. Learn more at oursnrg.com/app
Our SmartGrid tariffs give you access to cleaner, greener energy from renewable sources. They’re designed to be cost-effective too, aiming to give you a discount at least 15% cheaper than the Default Tariff Cap* over the course of a year. The final discount will depend on how much energy the SmartGrid residents use and when.
* Ofgem is the energy regulator that sets the maximum price suppliers can charge customers on standard variable tariffs. This cap is reviewed every three months to reflect changes in energy costs. Find more information at https://www.ofgem.gov.uk/energy-policy-and-regulation/policy-and-regulatory-programmes/energy-price-cap-default-tariff-policy/energy-price-cap-default-tariff-levels
Every month, SNRG gives you a discount on your energy bill. This comes from savings made when residents in your community use solar power from the SmartGrid solar panels and battery storage, instead of using electricity from the national grid.
The more solar energy that’s used by residents during the month, the bigger the communal savings. At the end of the month, SNRG works out each person’s share based on when and how much energy they used while the solar panels or battery were providing power versus from the national grid. This is done fairly and automatically — no need to apply or do anything manually.
SNRG also manages the battery system to make the most of solar energy, helping boost savings for everyone.
Who is my electricity supplier?
SNRG is your electricity supplier and we provide and run the SmartGrid at Parc Eirin, Tonyrefail. This is a communal energy system that serves multiple homes in a single location, it includes rooftop solar panels, communal battery storage, a distribution network, and monitoring systems. We manage the SmartGrid that powers your home and we provide all the energy you use whether it’s from the rooftop solar system or other grid imported renewable sources. Everything is ready to go, simply set your account up with us.
How do I contact SNRG?
Please contact us via the phone on 020 3576 6103, by email to [email protected] or through the SNRG app.
If you are experiencing a power outage or there’s an emergency situation with the solar panels, battery unit or meter (a fire, for instance or vandalism) please call 020 576 4500.
How can I manage my account and make payments?
Make top-ups or payments to your account whenever suits you! The SNRG app gives you complete control of your energy account, letting you get back on with the important stuff. Learn more at oursnrg.com/app
What are SmartGrid energy tariffs?
Our SmartGrid tariffs give you access to cleaner, greener energy from renewable sources. They’re designed to be cost-effective too, aiming to give you a discount at least 15% cheaper than the Default Tariff Cap* over the course of a year. The final discount will depend on how much energy the SmartGrid residents use and when.
* Ofgem is the energy regulator that sets the maximum price suppliers can charge customers on standard variable tariffs. This cap is reviewed every three months to reflect changes in energy costs. Find more information at https://www.ofgem.gov.uk/energy-policy-and-regulation/policy-and-regulatory-programmes/energy-price-cap-default-tariff-policy/energy-price-cap-default-tariff-levels
How does the discount work?
Every month, SNRG gives you a discount on your energy bill. This comes from savings made when residents in your community use solar power from the SmartGrid solar panels and battery storage, instead of using electricity from the national grid.
The more solar energy that’s used by residents during the month, the bigger the communal savings. At the end of the month, SNRG works out each person’s share based on when and how much energy they used while the solar panels or battery were providing power versus from the national grid. This is done fairly and automatically — no need to apply or do anything manually.
SNRG also manages the battery system to make the most of solar energy, helping boost savings for everyone.
How can I lower my bills?
You can save even more by using energy at cheaper times, like overnight. SNRG can support you with tips and tools to help shift your energy use to those periods.
What do I need to know about my electricity bill?
Your home uses electricity for heating, hot water, lights, and all appliances. That means your electricity bill might seem high at first glance, but remember, you’re not paying for gas like a typical dual-fuel household. Electricity is your only energy cost. Making use of your Hive smart thermostat will put you in control of your usage and ensure you’re not using electricity unnecessarily.
Where does my electricity come from?
In this phase of the development, solar panels will be installed on the most suitable houses and apartments for solar generation. Whilst not every property will have solar panels, the panels installed form a single, shared energy pool that benefits all residents in the area, including those in the homes without panels. It’s a smart, sustainable way to share the power of the sun across the entire neighbourhood.
During the day, the rooftop solar panels across the development generate electricity and all the solar energy is pooled into a shared SmartGrid, like a communal energy pot. Any solar energy that isn’t used right away is stored in a communal battery. This battery acts like a big rechargeable power bank, it holds onto the extra energy so it can be used later – like in the evening.
The SmartGrid system monitors how much energy is being generated, stored, and used. It automatically decides when to use solar energy directly, when to draw from the battery and when to top up from the grid. This helps SNRG to supply your home with lower-cost and lower carbon electricity, without you needing to do anything.
If I have solar panels on my property, what do I need to know?
The freeholder (the person that owns the home) owns the solar PV systems (which includes the inverters and the electrical cables), but SNRG will maintain them.
The homes have a covenant applied to the property Title, which means that you have a responsibility to not cause damage to the system. You cannot permanently disconnect or remove the solar PV system without SNRG’s consent. You are able to remove the panels temporarily to do things like maintain or repair the roof. Please let us know if you need to temporarily disconnect your panels.
Can I have an EV charger installed?
If you are interested in having a charger installed please contact our customer services and we can confirm the process for providing a connection.
Can I choose a different electricity supplier?
Yes, you can choose a different electricity supplier, but if you do, you will lose the discount you get from the SNRG SmartGrid. If you want to change supplier, please contact us and we’ll talk you through the process.
Can I set up a fixed monthly DD to help me budget?
Yes you can, we estimate your annual consumption and divide the cost by 12 months. You might end up in credit over the summer when you use less electricity and owe a bit more in the winter when you use more for heating, but it should balance out over the year.
Can I have Pre-Payment instead?
Yes, we can provide Pre-Payment pay as you go option if that’s what you’d prefer. Please contact us if this is an option you would like to consider.
What about the Priority Services Register and vulnerable customers?
The PSR is a free service that ensures customers in vulnerable situations get the support they need from energy suppliers and network operators. This might include:
- Advance notice of planned power cuts, especially if someone relies on medical equipment.
- Priority support during emergencies.
- Help with meter readings or moving a prepayment meter if it’s hard to reach.
- Bills in accessible formats like large print or Braille.
- A nominated contact (like a carer or family member) to help manage the account.
Who can join the PRS?
Customers can register if they are:
- Of pensionable age
- Living with a disability or long-term medical condition
- Pregnant or have young children
- Recovering from an injury or hospital stay
- Facing temporary life changes like bereavement or job loss
- Struggling with communication or understanding bills
You can find more information and advice by visiting Citizens Advice and reading their section on ‘Tell your supplier if you need extra support’.
How to register?
Please contact our Customer Services team.