End User Network Connection Terms

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY SO THAT YOU UNDERSTAND YOUR COMMITMENTS AND RESPONSIBILITIES

Part 1 General Terms and Conditions

Connection to our network

Your property will remain connected to our network in accordance with the provisions of the Electricity Act 1989, any other legal requirements that apply from time to time, and the terms of these Connection Terms.

Network constraints

Our obligations are subject to the maximum capacity and any other design feature of the connection. You must contact us in advance if you propose to make any significant change to the connection or to the electric lines or electrical equipment at your property, or if you propose to do anything else that could affect our network or if you require alterations to the connection.

Generating equipment

If you intend to install or operate any kind of generating equipment at your property, you must contact us in advance and obtain our consent. You must ensure that any generating equipment at your property complies with the applicable requirements of the conditions that we stipulate for the equipment.

Flexible Assets and Use

4.1

Any equipment at your property capable of being switched on/off remotely shall be capable of participating in a “Flexibility Scheme” where so offered by your energy supplier typically offering further discounts on your supply tariff (any such equipment being a “Flexible Asset”)

4.2

If you intend to install or operate any Flexible Asset at your property of the type below:

(a)

an electric vehicle charge point (“EVCP”): which includes EVCPs that provide ac- and/or dc- connections to electric vehicles, and both Grid-to-Vehicle and Vehicle-to- Grid systems;

(b)

a heat pump: which includes the heat pump and any electrical heating element (in-line heater, immersion heater or otherwise), whether it is integrated to the heat pump or not;

(c)

an immersion heater: which includes any immersion heaters to heat stored hot water directly or indirectly (such as Phase Change Material store or other indirect thermal storage medium);

(d)

a smart storage heater: which includes both standalone storage heaters, and centralised thermal store heated electrically to supply a heating distribution system or tempered ventilation system; or you must contact us in advance and obtain our consent, which will not be unreasonably withheld.

4.3

Upon receipt of a request to connect a Flexible Asset, we will assess the Flexible Asset and how this will impact our network, including consideration of network constraints. Following our assessment of such, if a new or upgraded connection can be accommodated, we will issue you with a connection approval.

Load Management

5.1

We may at any time, to operate our network in a safe, compliant and reliable manner, reduce demand from your Flexible Assets (“Load Management Scheme”).

5.2

To minimise disruption, we endeavour to limit such reductions in demand from Flexible Assets in terms of magnitude, duration and scope. Our ability to minimise disruption will depend on the following:

(a)

the capability of each Flexible Asset, we will provide target specifications for each Flexible Asset class; and

(b)

the prevailing condition, including demand, weather, availability of each Flexible Asset, and status of the SNRG SmartGrid control and monitoring system.

Supply Characteristics

6.1

We will operate the network to industry standards (set out in 6.2 below) however, we do not guarantee that we will convey electricity through our network at all times, or that electricity delivered through our network will be free of brief variations in voltage or frequency.

6.2

As required by law, the electricity delivered to your property through our network will normally be at one of the voltages (and will have the technical characteristics) set out below:

(a)

At 230 volts nominal alternating voltage: normally a single-phase supply, with a permitted range of voltage variation from plus 10% to minus 6%.

(b)

At 400 volts nominal alternating voltage: normally a three-phase supply, with a permitted range of voltage variation from plus 10% to minus 6%.

(c)

at either of the above voltages: the supply frequency will be 50 hertz, with a permitted nominal variation of plus or minus 1%.

Cutting off the supply

We may cut off the flow of electricity through the connection where we are entitled to do so under the general law. We may also cut off the flow of electricity where we are required to do so under a contract with an electricity supplier or because of the electricity industry arrangements under which we operate.

Unauthorised use of our network

These Connection Terms entitle your property to be Connected to our network for the purposes set out herein. Any other use of our network (such as for the transmission of data or communications), is strictly prohibited unless with our prior written consent. Unless we have given such consent, any such use of our network by you, or relating to the connection, shall be a breach of these Connection Terms, and you shall be liable for the losses we incur as a result, whether directly or indirectly.

Switching away from SNRG Supply

Within 10 working days beginning with the day on which we receive a notice from you expressing your interest in taking a supply of electricity from a third party supplier (the “Expression of Interest”), we will send you a letter setting out the next steps and the proposed timelines stipulated at law.

10.

If something goes wrong

10.1

Please refer to the service level agreement set out in Part 2 of these Connection Terms. This is in line with industry standards.

11.

Business customers

If the electricity supplied to your property is used wholly or mainly for business purposes then our liability to you in relation to your property, and your liability to us in relation to that premises, will (subject to the limitations in clause 9) be limited to a maximum of £10,000 per calendar year.

11.

Tenants and Non-Owner Occupiers

In the event where you enter into any letting of your Premises, you shall procure that the tenant complies with the terms of this Connection Agreement.

13.

Changing these Connection Terms

You acknowledge and agree that we may unilaterally vary the terms of these Connection Terms to protect the network and ensure alignment with industry standards.

14.

Ending these Connection Terms

14.1

These Connection Terms will end when one of the following occurs:

(a)

you and we agree replacement connection terms in respect of the connection; or

(b)

the network is adopted by a licensed distribution network operator.

14.2

Where these Connection Terms have ended, supply to your property will remain unaffected and the connection in each instance will be governed by either the new connection terms or the National Terms of Connection.

14.3

The ending of this Connection Agreement for any reason will not affect any rights, remedies or obligations which may have come into being under this Connection Agreement prior to its ending.

15.

Contacting each other

We will generally contact you at your property. Our contact details are available at: https://customer.oursnrg.com/contact-us

16.

Transferring this Connection Agreement

You are not entitled to transfer this Connection Agreement to another person without our consent. If we give consent to a transfer of this Connection Agreement, you agree not to sell, assign, transfer or grant a registrable lease of your property without contemporaneously with such sale, assignment, transfer or letting (as the case may be) procuring that the buyer, assignee, transferee or tenant (as the case may be) enters into a Connection Agreement.

17.

Survival

17.1

In the event where you have agreed to enter into both this Connection Agreement and the SNRG Electricity Supply Agreement, in the event where the SNRG Electricity Supply Agreement expires or terminates for any reason, you agree that the provisions of this Connection Agreement shall remain in full force and effect.

17.2

On termination or expiry of this Connection Agreement, the following clauses shall continue in full force and effect: clause 14, clause 17 and clause 18.

18.

General terms

18.1

Our responsibility to you for loss or damage

(a)

If you suffer any loss or damage as a direct result of something we have done, our maximum aggregate liability to you will be no more than £10,000 per calendar year or, such other limit as may from time to time be proscribed by Law.

(b)

We are not liable (responsible) for any:

financial loss or damage, such as lost profit, wasted expenses, income, business, opportunity, contracts or goodwill;

ii.

any losses that are not our fault, or that we could not have reasonably expected when we entered into this Agreement; or

iii.

loss that you suffer under any contract or other relationship with any other person.

(c)

We do not exclude any liability for fraud or anything that we are not allowed to exclude by Law, including death and personal injury.

18.2

How we use your data

(a)

We need to collect certain information about you in order to supply you with Electricity and manage your account. We take the protection of your personal data very seriously and want you to feel comfortable with how it’s used. We will use your personal data in line with our Privacy Policy, which is available at www.oursnrg.com/privacy-policy, which we’ll amend from time to time.

(b)

It may be necessary to share your data with third parties, including any Licensed Supplier, credit reference agencies and any payment agent, in order to process your data and comply with industry obligations.

(c)

nformation you provide to us will be protected in accordance with UK GDPR.

18.3

Violence and aggression

(a)

We will always do our best to help you but we do not tolerate violence, physical aggression or abuse (written or verbal) towards our staff or agents. If it happens, we can take legal action or report it to the police.

18.4

Transferring your rights and responsibilities under the contract

(a)

We can transfer any of our rights and obligations under these Connection Terms. We can also subcontract any of our obligations under these Connection Terms. This is without prejudice to your accrued rights and liabilities hereunder. You must not transfer your rights or obligations under this Agreement to anyone without our permission (but we must act reasonably with regard to the giving of any permission).

18.5

Other things to know about these Connection Terms

(a)

We can enforce any of our rights under this Agreement even if there is a delay in doing so, for example, if there’s a delay in us making a demand for any money you owe us.

(b)

If any part of these Connection Terms is declared invalid or is void or unenforceable, the validity of the rest of the Connection Terms will not be affected.

18.6

The terms and conditions for use of our website are available at www.oursnrg.com.

(a)

These Connection Terms are confidential save that disclosure may be made to advisors, insurers, financiers, affiliates of the parties, a prospective purchaser of the Property or otherwise as required by law. Confidentiality shall survive termination of these Connection Terms.

(b)

These Connection Terms is governed by the laws of England and Wales. If there is any dispute between us, it will be dealt with by the courts of England and Wales.